1. To login to your de Négoce account, click here. 2. Enter your account email and password. 3. Once logged in, you can view your order history and order fulfillment status. 4. If you purchase Long Term Storage (LTS) we will keep your order in our te

<h3 id="logging-in"><strong>Logging In</strong></h3><p>1. To login to your de N&#xE9;goce account, <a href="https://www.denegoce.com/account/login?return_url=%2Faccount" rel="noopener noreferrer" target="_blank">click here.</a></p><p>2. Enter your account email and password.&#xA0;</p><p><img src="https://uploads.gorgias.io/bgJ1Q6QO8w7vXKOM/undefined-8fe38a6c-560e-453d-8c7e-b5b8ea39b65d" style="width: 379px;" class="fr-fic fr-dib fr-fil"></p><p>3. Once logged in, you can view your order history and order fulfillment status.&#xA0;</p><p><img src="https://uploads.gorgias.io/bgJ1Q6QO8w7vXKOM/undefined-d451d481-a717-461d-adda-322901a8df4b" style="width: 687px;" class="fr-fic fr-dib"></p><p><br></p><p>4. If you purchase Long Term Storage (LTS) we will keep your order in our temperature controlled warehouse until you request it to be released for shipping. Please note that you must write to us at support@denegoce.com with the Order # requesting release.&#xA0;</p><p><br></p><h3 id="isPasted"><strong>Checking Out</strong></h3><p>You will need to be signed in to your account to check out and complete your purchase. Here are the steps for checking out from our site:</p><p><br></p><p>1. Click on the shopping cart icon to view your cart.</p><p><img src="https://uploads.gorgias.io/bgJ1Q6QO8w7vXKOM/undefined-6ba1b4f0-feda-47e6-9d0f-e146f3cf75fa" style="width: 449px;" class="fr-fic fr-dib fr-fil"></p><p>2. Check the box to confirm you are 21+ years of age.</p><p><img src="https://uploads.gorgias.io/bgJ1Q6QO8w7vXKOM/undefined-625aca56-8245-4980-a108-275aea688bf9" style="width: 392px;" class="fr-fic fr-dib fr-fil"></p><p>3. Choose whether you would like Seasonal Storage or not. Summer Hold orders will be released on/around October 1st (weather permitting). We will notify you 1-2 weeks in advance of orders being released.&#xA0;</p><p><br></p><p><img src="https://uploads.gorgias.io/bgJ1Q6QO8w7vXKOM/undefined-fec53e8a-4d35-4d51-b58c-09e9da8c2d06" style="width: 342px;" class="fr-fic fr-dib fr-fil"></p><p><br></p><p>4. Enter your contact &amp; shipping information, as well as choose your preferred carrier for delivery of the order.</p><p><img src="https://uploads.gorgias.io/bgJ1Q6QO8w7vXKOM/undefined-f3c615f3-d7ae-4edf-84c2-ab8279a62652" style="width: 359px;" class="fr-fic fr-dib fr-fil"></p><p>5. Enter your payment information, and utilize your discount code/gift card if applicable.</p><p><img src="https://uploads.gorgias.io/bgJ1Q6QO8w7vXKOM/undefined-f36e38fa-3386-4e57-9a18-dd5e53808cae" style="width: 521px;" class="fr-fic fr-dib fr-fil"></p><p>Once everything is ready, press &quot;Pay Now&quot; to complete your purchase. You&apos;ll be sent a confirmation email with a 6-digit order number.&#xA0;</p>

How to Login, View Your Account Details, and Check Out

You can purchase on our website using a debit or credit card. We additionally offer support for Amazon Pay, Apple Pay, and Google Pay, which can be chosen at checkout. We currently only support the following currencies for charging our customers: USD

<h3 id="isPasted"><strong>What payment methods do you accept?</strong></h3><p>You can purchase on our website using a debit or credit card.</p><p>We additionally offer support for Amazon Pay, Apple Pay, and Google Pay, which can be chosen at checkout.</p><h3 id="which-currency-will-i-be-charged-in"><strong>Which currency will I be charged in?</strong></h3><p>We currently only support the following currencies for charging our customers: USD.</p><h3 id="what-is-the-status-of-my-order"><strong>What is the status of my order?</strong></h3><p>Once you have placed your order, we&apos;ll send you a confirmation email. When your order has shipped, we&apos;ll send you another email to confirm the expected delivery date, as well as the link to track your order.</p><p>Additionally, you can track the status of your order from your &quot;order history&quot; section on your account page on the website, or in our <a href="https://denegoce.gorgias.help/en-US">Help Center</a>.&#xA0;</p><h3 id="isPasted"><strong>Can I put a long-term hold request on an order?</strong></h3><p>Yes, seasonally we offer Buy &amp; Hold programs when necessary (Summer, Winter) and it can be selected to be added to any order at checkout. Be mindful of the shipping release time indicated on that program to make sure you can receive your wine at that time of the year.</p><h3 id="can-i-put-a-short-term-holddo-not-ship-request-on-an-order"><strong>Can I put a short-term hold/do not ship request on an order?</strong></h3><p>Sure! Just send an email to support@denegoce.com with the Order Number and a requested &apos;Do Not Ship Before&apos; date.</p><h3 id="can-i-change-my-delivery-address"><strong>Can I change my delivery address?</strong></h3><p>Yes, by using<a href="https://www.fedex.com/en-us/delivery-manager.html">&#xA0;FedEx Delivery Manager</a> or <a href="https://www.ups.com/us/en/track/ups-my-choice.page">UPS My Choice</a> you can divert it to a local pickup location. Address updates cannot cross state lines due to state tax collection and reporting purposes, updates must be within the same destination state lines.&#xA0;</p><h3 id="can-i-change-or-cancel-my-order"><strong>Can I change or cancel my order?</strong></h3><p>We can only change orders that have not been processed for shipping yet. Once your order is being fulfilled in the warehouse, we cannot make any changes to your order.&#xA0;</p><p>To make changes to your order in transit, please sign up for a free <a href="https://www.fedex.com/en-us/delivery-manager.html">FedEx Delivery Manager</a> or <a href="https://www.ups.com/us/en/track/ups-my-choice.page">UPS My Choice</a> account.</p>

My Orders: Payments & Changes

Can't find the answer to your question on our Help Center? Send an email to support@denegoce.com and a Support Agent will be happy to assist you!

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de Négoce

How to login to your account, view order details, and navigate the checkout process

My Account: Login and Account Detail Information

How to Login, View Your Account Details, and Check Out

My Orders: Payments & Changes