My Orders: Payments & Changes

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionally offer support for Amazon Pay, Apple Pay, and Google Pay, which can be chosen at checkout.

Which currency will I be charged in?

We currently only support the following currencies for charging our customers: USD.

What is the status of my order?

Once you have placed your order, we'll send you a confirmation email. When your order has shipped, we'll send you another email to confirm the expected delivery date, as well as the link to track your order.

Additionally, you can track the status of your order from your "order history" section on your account page on the website, or in our Help Center.

Can I put a long-term hold request on an order?

Yes, seasonally we offer Buy & Hold programs when necessary (Summer, Winter) and it can be selected to be added to any order at checkout. Be mindful of the shipping release time indicated on that program to make sure you can receive your wine at that time of the year.

Can I put a short-term hold/do not ship request on an order?

Sure! Just send an email to [email protected] with the Order Number and a requested 'Do Not Ship Before' date.

Can I change my delivery address?

Yes, by using FedEx Delivery Manager or UPS My Choice you can divert it to a local pickup location. Address updates cannot cross state lines due to state tax collection and reporting purposes, updates must be within the same destination state lines.

Can I change or cancel my order?

We can only change orders that have not been processed for shipping yet. Once your order is being fulfilled in the warehouse, we cannot make any changes to your order.

To make changes to your order in transit, please sign up for a free FedEx Delivery Manager or UPS My Choice account.