Shipping Notifications and Reshipment PolicyUpdated 3 months ago
Order Tracking
Our shipments are sent via FedEx or UPS Ground, whichever you choose at checkout. When your order is packed and in transit from one of our nationwide temp-controlled shipping hubs, you'll be sent a notification letting you know the package is on the way, including the tracking number. Regular tracking updates will begin once the shipment is in your carrier of choice's hands. During the temp-controlled portion of shipping in the hottest months, you may not receive standard shipping updates until it is in your carrier of choice's hands from a local temp-controlled shipping hub. During the hottest time of year, and through this complimentary service, all locations in the US are a 1-3 day trip to you from that local temp-controlled hub - please keep this in mind for being available to accept your delivery, or reroute it to a local pickup location.
Delivery Attempts
You will get a notification upon each attempt that FedEx or UPS tries to deliver the package. They'll attempt 3 times to deliver to the address designated on the package before it is "Returned To Sender".
If for any reason you need to re-route the package or have it slowed down in transit to meet your needs, please use FedEx Delivery Manager or UPS My Choice to make the necessary modifications.
Order Delivered
We will send you an automated email letting you know your order has been successfully delivered. Please note that if the package is "Returned To Sender" (RTS) this notification will remain applicable when arriving back to us, even though it was not delivered to you.
Reshipment Policy
FedEx and UPS will attempt up to 3 times to deliver packages to the address you provided on your order. Federal Law requires a signature from an adult 21 years of age or older to successfully complete delivery.
If they are unable to complete the delivery, they will return the wine to our warehouse. If you request the wine to be reshipped, we will need to pass along the $23/package fee we incur by both FedEx and UPS.
Please know we make every effort to heavily subsidize the cost of shipping to you.