Our Refund PolicyUpdated 8 months ago

Due to the nature of alcoholic beverage regulation, all sales are considered final.

If you need to cancel either an LTS or Buy & Hold order, please email our team and we can cancel the order for you with our warehouse - please note refunds will only be processed in the form of store credit, less a 15% restocking fee.

Once your order has shipped we can only accept cancellation/refund requests for non-damaged and undelivered wine under exceptional circumstances.

Refunds for pre-authorized returns or for wine returned as undeliverable are issued only as Store Credit less actual incurred shipping cost.

If you have received your wine delivery and it has been damaged in transit or you are otherwise unsatisfied, please contact us for resolution. Your satisfaction is our priority.